1. Declaration
Esfolio Philippines is deeply committed to ensuring your satisfaction by delivering your skincare and beauty products efficiently and securely. This Shipping Policy is designed to provide you with a clear understanding of the terms and conditions for shipping orders placed on our website, www.esfolio.ph.
2. Shipping Destinations
We currently offer domestic shipping only to the Philippines. We are unable to ship to PO Boxes or locations outside the Philippines.
3. Shipping Costs & Timeframes
Due to our fulfillment centers from our 3rd party logistics located in the Philippines, shipping costs and delivery times may vary depending on your location within the Philippines. Specific details regarding fees and estimated delivery timeframes will be displayed during checkout.
4. Order Processing
We strive to process orders within two (2) business days of confirmation. Once your order has been shipped, you will receive a notification and tracking information.
5. Delivery Failure
a) Missing Parcels:
If, despite our best efforts, your order does not arrive within 60 days after shipment confirmation, we will take full responsibility. In such cases, we will offer you the option to reship your order or process a full refund, ensuring your satisfaction and trust in our service.
b) Unclaimed Returns:
Orders returned due to incorrect or incomplete address information provided by the customer will not be eligible for a refund of shipping fees. We can reship the order to the correct address, but additional shipping charges will apply. If the order is unclaimed after a certain period, it will be returned to our warehouse, and a restocking fee may be applied.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our Customer Support Team immediately. For faster and more efficient resolution, we require a photo of the received product(s) and the parcel box.
7. Returns & Exchanges
Please refer to our separate Returns & Exchanges Policy [insert link here] for detailed information on returning unwanted or damaged items.
8. Changes to the Shipping Policy
We reserve the right to modify this Shipping Policy without prior notification. Changes may be made in response to new shipping regulations, changes in our shipping partners, or other unforeseen circumstances. Any changes will be immediately effective upon posting on our website.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our Customer Support Team through our website or e-mail us at [email protected].
